The message in Julian Treasure's video was that we are losing our listening ability. We are no longer paying attention to detail, which is causing poor communication. I agree with this 100%. People are becoming impatient and know longer want to carefully, accurately listen to what others are saying. People are sending messages rather than actively talking, this causes people to lose their ability to recognize the body language of the person sending or receiving the message. The exercise that I commonly try is the "Listening Position" exercise. When communicating with someone, I try to see things from their perspective. I do this by setting aside any biases I have, and listen to what the other person is saying (even if I do not agree). As hard as it may be sometimes, my results are definitely better when I use this approach. It is hard to see things through somebody else's eyes, especially when there are large cultural differences.I guess that's why I have adopted the idea that a person should be able to humor any idea without necessary agreeing with it.
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